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Refund and Returns Policy
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Refund and Returns Policy

LuxLimo Interlaken
Last updated: October 3, 2025

Thank you for choosing LuxLimo Interlaken. We aim to provide high-quality, professional limousine services across Switzerland. This Refund and Returns Policy outlines the conditions under which customers may receive refunds or make cancellations.

1. Service-Based Nature

Please note that our offerings are services (not physical products), so the concept of “returns” does not apply in the traditional sense. However, we offer fair and transparent cancellation and refund policies to protect both our clients and our business.

2. Cancellation and Refund Conditions

a) Cancellations by the Customer

  • Full Refund:
    Cancellations made 24 hours or more before the scheduled pick-up time are eligible for a full refund.

  • Partial Refund or No Refund:
    Cancellations made less than 24 hours before the scheduled service may not be eligible for a refund or may be subject to a cancellation fee, depending on the situation and costs already incurred.

  • No-Shows:
    If the customer fails to show up at the agreed pick-up location without prior notice, the full fare will be charged and no refund will be issued.

b) Cancellations by LuxLimo Interlaken

In the rare event that we must cancel a confirmed booking (e.g. due to vehicle breakdown, extreme weather, or force majeure), we will:

  • Offer a full refund, or

  • Propose an alternative solution (e.g. rescheduling or replacement vehicle), if acceptable to the customer.

3. Refund Processing

  • Approved refunds will be processed using the original method of payment.

  • Please allow 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.

4. Modifications to Bookings

You may request changes to your booking (such as time, date, or destination), subject to availability and reasonable notice. We’ll do our best to accommodate your request, but changes made less than 24 hours in advance may not always be possible and may affect refund eligibility.

5. Special Circumstances

We understand that emergencies and unexpected events can happen. If you believe your situation deserves special consideration (e.g. medical emergency, flight cancellations), please contact us. We review such cases individually and with fairness.

6. Contact for Refund Requests

To request a refund, cancel a booking, or ask a question related to this policy, please contact us:

📧 Email: contact@luxlimointerlaken.com
📞 Phone: +41 79 130 00 22

Please include the following in your request:

  • Full name

  • Booking date and time

  • Reason for cancellation or refund request

7. Policy Changes

LuxLimo Interlaken reserves the right to amend this Refund and Returns Policy at any time. The most current version will always be available on our website.

We thank you for your trust in our services and look forward to providing you with a smooth and luxurious experience.